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Privacy policy and data protection

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 1. USER INFORMATION

 

IBERODEVS S.L., as the Data Controller, is committed to ensuring the highest level of protection for your personal data in accordance with applicable legal framework, especially the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and the Council. We will process your data as described in this Privacy Policy.

 

In this Privacy Policy, we describe how we collect your personal data and why we collect it, what we do with it, with whom we share it, how we protect it, and your options regarding the processing of your personal data.

 

 This Policy applies to the processing of your personal data collected by the company for the provision of its services. By accepting the terms of this Policy, you agree to allow us to process your personal data as defined in this Policy.

 

2. CONTACT

 

Company name: IBERODEVS S.L.

Trade name: RESERV IT SOLUTIONS

VAT: B56303274

Address: Calle de Cavanilles 16, 28007, Madrid

Email: info@reserv.com.es

 

3. KEY PRINCIPLES

 

We have always been committed to providing our services with the highest level of quality, which includes treating your data with security and transparency. Our principles are:

 

  • Legality: We will only collect your personal data for specific, explicit, and legitimate purposes.
  • Data Minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which they were collected.
  • Purpose Limitation: We will only collect your personal data for the declared purposes and only according to your wishes.
  • Accuracy: We will keep your personal data accurate and up to date.
  • Data Security: We apply appropriate technical and organizational measures proportional to the risks to ensure that your data is not damaged, such as disclosure or unauthorized access, accidental or unlawful destruction, or accidental loss or alteration, and any other form of unlawful processing.
  • Access and Rectification: We have the means for you to access or rectify your data when you see fit.
  • Retention: We retain your personal data legally and appropriately and only for as long as necessary for the purposes for which they were collected.
  • International Transfers: When your data is to be transferred outside the EU/EEA, it will be adequately protected.
  • Third Parties: Access and transfer of personal data to third parties are carried out in accordance with applicable laws and regulations and with appropriate contractual guarantees.
  • Direct Marketing and Cookies: We comply with applicable advertising and cookies legislation.

 

4. COLLECTION AND PROCESSING OF YOUR PERSONAL DATA

 

 Whenever we request your personal data, we will inform you clearly about which personal data we collect and for what purpose. In general, we collect and process your personal data for the purpose of:

 

  • Providing information, services, products, relevant information, and news in the sector.
  • Sending communications. 

 

Most of the personal data we process for marketing purposes are related to our customers or prospects with whom we already have, or with whom we wish to develop a business relationship.

We base the processing of your personal data for the purposes mentioned above on your prior consent, to the extent that such consent is mandatory under the applicable legal framework. When you are asked to click/check "I Agree," "I Accept," or similar buttons/boxes/features in relation to a personal data protection notice, you will be deemed to have given your consent to the processing of your personal data for the purposes indicated. In this context, you have the possibility to withdraw your consent to the processing of your data for marketing purposes at any time.

 

When consent is not legally required, such action will be considered a mere acknowledgment, and the legal basis for the processing of your personal data will not be your consent but the legitimate interest, to meet your business needs and develop our business or brand image, without prejudice to your rights and freedoms as a data subject. In this regard, we undertake to contact you in the most relevant way regarding your needs or in response to your requests. In this context, you have the option to object to further processing of your personal data for marketing purposes ("opt-out"). 

 

We also automatically collect data about your visit to our website as described in the Cookie policy.

 

5. LEGITIMACY 

 

In accordance with applicable data protection regulations, your personal data may be processed under the following conditions:

 

  • You have given your consent for the processing. You can, of course, withdraw your consent at any time.
  • By legal requirement.
  • Due to a legitimate interest that is not overridden by your privacy rights, such as sending commercial information either through newsletter subscription or as a customer.
  • It is necessary for the provision of some of our services through a contractual relationship between you and us.

 

6. COMMUNICATION OF PERSONAL DATA

 

Data may be disclosed to companies related to RESERV for the provision of various services as Data Processors. The company will not make any transfers except by legal obligation.

 

7. YOUR RIGHTS

 

In relation to the collection and processing of your personal data, you can contact us at any time to:

 

  • Access your personal data and any other information as indicated in Article 15.1 of the GDPR.
  • Rectify your personal data that is inaccurate or incomplete in accordance with Article 16 of the GDPR.
  • Delete your personal data in accordance with Article 17 of the GDPR.
  • Restrict the processing of your personal data in accordance with Article 18 of the GDPR.
  • Request the portability of your data in accordance with Article 20 of the GDPR.
  • Object to the processing of your personal data in accordance with Article 21 of the GDPR.

 

 If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the processing based on the consent prior to its withdrawal. 

 

You can exercise these rights by sending a motivated and accredited communication to your info@reserv.com.es

Your request must specify your full name and your email address in order to correspond with you. Your request will be answered without undue delay and, in any case, within one month from the receipt of the request. This period may be extended by two more months due to the complexity of the request or a large number of requests to be processed. In such a case, you will be promptly informed of the extension of the response period.

 

You also have the right to file a complaint with the competent supervisory Authority if you believe that the processing does not comply with current regulations.

 

8. DATA RETENTION PERIOD

 

Your personal data is subject to a limited retention period. In principle, they are retained for the duration of the business relationship established between you or your company and RESERV In any case, your data will be retained in accordance with the specific record management policies and procedures that we follow, in line with the recommendations of the competent authorities in data protection matters.

 

9. LEGAL INFORMATION 

 

The requirements of this Policy complement, and do not replace, any other existing requirements under applicable data protection law, which shall prevail in any case. 

 

This Policy is subject to periodic reviews, and the company may modify it at any time. When this occurs, we will notify you of any changes and ask you to reread the most recent version of our Policy and confirm your acceptance.